PSE&G Update – Aug. 5 @ 10 AM

Posted on August 5, 2020

Update August 5, 2020; 10:00 AM:

  • As of 10:00 a.m., approximately 575,000 of our 2.3 million customers reported a power outage or damage associated with Tropical Storm Isaias. We have restored power to 275,000 customers and have less than 300,000 customers still without power.


  • As of 7 a.m. Wed, we have close to 700 critical facilities still without power – that’s hospitals, police/fire/ambulance, gas stations, transit systems, supermarkets, nursing homes – other utilities –water and sewage companies.


  • As damage assessment continues, PSE&G believes that Isaias is among the strongest storms to hit our service territory in recent years, and that some outages could last for an extended period.


  • The estimated times for restoration customers see in the outage map are based on a number of factors including damage assessment, weather hazards and road conditions. As individual jobs are completed, work plans are optimized and restoration times are adjusted. Some times more than one repair is need to restore a customer’s service. If customers are signed up to receive alerts, they will receive an automatic update about the change.


  • PSE&G is working as safely and quickly as possible to restore power, and has nearly 2,800 workers dedicated to restoration. Through mutual aid resources, we have requested 1,700 workers to repair damage – from 15 states and as far away as Canada.


  • In response to the COVID-19 outbreak, we have adapted our storm and safety procedures to follow public health guidelines and industry best practices. We thank our customers for their patience as we operate under these unusual circumstances to safely restore power as quickly as possible. There may be delays for some repairs due to the new health and safety procedures in response to the current health crisis.


  • PSE&G is setting up several Customer Comfort Stations. Following physical distancing and state health guidelines, customers can receive free water and ice. We ask that everyone wear masks or face coverings and remain physically distant. Location and hours of operations will be shared directly with customers and on PSEG on Facebook and Twitter @PSEGdelivers.


  • PSE&G encourage customers to stay connected with us throughout the restoration process. Receive status updates, updated estimated time of restoration or report a new outage:
    • Mobile app for Apple or Android devices
    • Customer Service 1-800-436-PSEG
    •, “Outage Map,” updated every 15 minutes
    • Text “REG” to 47734 to receive text notifications


Important safety notes:

  • Downed wires should always be considered “live.” Stay at least 30 feet away from downed lines and immediately call PSE&G at 1-800-436-PSEG (7734) or 911 to report downed wires.
  • To prevent carbon monoxide poisoning, do not run any gasoline-powered generators in a garage or any other enclosed space.

If you are on life-sustaining medical equipment, ensure that you alert PSE&G in advance and notify your local police and fire departments. For more information, visit